Terms of Service

All services provided by nuvella .com may only be used for lawful purposes. The customer agrees to indemnify and hold harmless nuvella.com from any claims resulting from the use of our services. nuvella.com is dedicated to providing an all-round top quality service. The terms and conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time fulfilling our legal and ethical responsibilities. Failure to follow any term or condition will be grounds for immediate account deactivation without notice. nuvella.com will be the sole arbiter as to what constitutes a violation of any of these provisions. Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension. Although we try to maintain a very high service availability, the services provided by nuvella.com are not designed for mission critical use, and should not be used for such purposes unless there is a written confirmation from us. To report suspected abuses or any violations of these policies, please contact us by sending a mail to abuse@nuvella.com.

Client Responsibility

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of nuvella to provide this knowledge or support outside matter specific to nuvella servers.

UCE (Unsolicited Commerce Email) Spamming

UCE (Unsolicited Commerce Email) or Spamming, or the sending of mass unsolicited email, from or through a nuvella server or using an email address that is maintained on a nuvella machine is STRICTLY prohibited. Click Here to find the limits and guidelines of mail usage. nuvella will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP or IPP, but channeling activities through a nuvella server as a maildrop for responses, you are in violation. Violators accounts will be terminated without notice.
Maintenance of Information The information provided to nuvella is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by nuvella. nuvella employs industry standard security measures to protect the confidentiality of the information.
While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to nuvella.

Cancellation Policy

Customers are allowed to cancel and terminate their account any time by a request through ticket system or e-mail to support@nuvella.com. Request has to come from e-mail ID provided in customer account with us. Refund will be provided only in a case-to-case basis. No refund will be provided in case of below mentioned service categories purchase. Customer can use those services till the current subscription term ends.

Domain name registration
Virtual Private Server (VPS or VDS)
Dedicated Server
SSL Certificates
Website Design and Maintenance Charges

Illegal Usage: nuvella servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links:

Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. The subscriber to a nuvella service agrees to indemnify and hold harmless nuvella from any claims resulting from the use of the service that damages the subscriber or any other party.
nuvella will be the sole arbiter as to what constitutes a violation of this provision.
Adult Content is not allowed.
Security Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Chat Rooms: nuvella does not provide nor allow chat room’s on shared hosting environments.
Background Running Programs: nuvella does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.
IRC: nuvella does not allow IRC or IRC bots to be operated on our servers.
Backups: nuvella.com is NOT responsible for lost data, time, income or any other resource due to faulty backups or non-existent backups. Please always backup your own data for fault tolerance and redundancy.