Effective Date: 1st jan 2023
Thank you for choosing Nuvella IT Consulting Company for your IT consulting needs. We appreciate your trust in our services. This Cancellation and Refund Policy outlines the terms and conditions related to cancellations and refunds.
- Cancellation Policy: 1.1. Service Cancellation by Client: – Clients may request to cancel services by providing a written notice to Nuvella IT Consulting Company. – To be eligible for a refund, clients must request the cancellation at least 48 hours before the scheduled start of the service. – Cancellation requests made after the service has started will not be eligible for a refund. – Any prepaid fees or charges for services not yet started and canceled within the specified timeframe may be eligible for a refund.1.2. Service Cancellation by Nuvella IT Consulting Company: – Nuvella IT Consulting Company reserves the right to cancel services in cases of non-compliance with our terms of service or for any other valid reason. – In the event of service cancellation by Nuvella IT Consulting Company, clients will be notified promptly, and any prepaid fees for services not yet started will be refunded as per the terms outlined in the refund policy.
- Refund Policy: 2.1. Refund Eligibility: – Refund eligibility is contingent upon the client’s compliance with the 48-hour cancellation notice requirement. – Refunds may be applicable for prepaid fees or charges related to services that have not yet started and are canceled within the specified timeframe.2.2. Refund Process: – Clients must submit a written refund request to Nuvella IT Consulting Company. – Refund requests will be processed within [number of days] from the date of the request. – Approved refunds will be processed using the original payment method, unless otherwise specified.2.3. Non-Refundable Items: – Fees or charges related to services that have already started are non-refundable.
- Contact Information:
- For all cancellation and refund requests or inquiries, please contact our customer support team at [co*****@nu*****.com] or [customer support phone number].
- Changes to the Policy:
- Nuvella IT Consulting Company reserves the right to update or modify this Cancellation and Refund Policy at any time. Clients will be notified of any changes, and the revised policy will be effective immediately upon posting.
By engaging with Nuvella IT Consulting Company’s services, you agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.