Introduction
This document provides a detailed guideline for clients of Nuvella IT Consulting who wish to terminate or transfer their business or service relationships. It outlines the necessary steps for transferring essential assets and services and clarifies the termination of various complementary, free, and discounted services. It also emphasizes that Nuvella IT Consulting will not provide support or training after the termination process is complete.
Important Note: Upon completion of the transfer and termination processes, Nuvella IT Consulting will not assume any responsibility for the ongoing management, support, or training related to the services or assets. Clients will be solely responsible for managing their services and data following the termination.
Steps to End or Transfer Business/Service Relationships
1. Notification of Termination or Transfer
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Written Notice: Begin the termination or transfer process by sending a formal written notice to your designated contact at Nuvella IT Consulting. This notice should include:
- Your intent to terminate or transfer services.
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Notice Period: Review your service agreement for any required notice period. Adhering to this will help facilitate a smoother transition.
2. Transfer of Assets
A. Domain Transfer
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Obtain Domain Transfer Code:
- Request the transfer authorization code (EPP code) from Nuvella IT Consulting. This code is necessary for transferring your domain to a new registrar.
- Important: Ensure that your domain is unlocked to allow the transfer process to proceed without issues.
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Steps to Transfer Domain:
- Log into your new registrar’s account: Follow the instructions provided by your new registrar to initiate the transfer.
- Enter the EPP Code: Input the EPP code received from Nuvella IT Consulting when prompted.
- Confirm Transfer: Respond promptly to the confirmation email from the new registrar.
B. Hosting Control Panel Access
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Control Panel Credentials:
- Request your hosting control panel credentials (username and password) from Nuvella IT Consulting.
- Verify Access: Log in to ensure you have access to all necessary features.
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Backup Your Data:
- Back up all data, including websites, databases, and application files, before terminating the hosting service.
C. Website CMS Access
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CMS Credentials:
- Obtain your CMS login credentials (administrator username and password).
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Data Transfer:
- Export all content, media, and custom settings from the CMS to secure your data.
D. Branded/Hosted Email Credentials
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Email Account Credentials:
- Request a complete list of all branded or hosted email accounts, including usernames and passwords.
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Email Data Backup:
- Back up emails and attachments before termination.
3. Termination of Complementary, Free, and Discounted Services
Upon termination of your business relationship with Nuvella IT Consulting, all complementary, free, and discounted services will be terminated with immediate effect. This includes:
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Customer Relationship Management (CRM) Systems:
- Access to CRM platforms will be revoked. Clients are responsible for transferring any customer data and contact lists before termination.
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Enterprise Resource Planning (ERP) Systems:
- Access to any ERP solutions will be ceased. Clients should ensure that all critical business data is exported prior to termination.
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Billing Software:
- Any billing or invoicing software provided will be terminated. Clients must secure their financial records and payment history.
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Payment Gateways:
- Access to integrated payment gateways will be terminated. Clients should establish alternative payment solutions.
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Employee Monitoring and Attendance Systems:
- All access to employee monitoring tools and attendance systems will be terminated. Clients must ensure that any necessary data is exported and backed up.
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Cloud Storage Solutions:
- Access to cloud storage services will be revoked immediately. Clients should download and secure all files stored in the cloud.
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Shipping Platforms and Integrations:
- All shipping solutions and associated integrations will be discontinued. Clients are advised to transition to their chosen shipping platforms immediately.
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Other Integrations and Automation:
- Any other software or services integrated with your operations will also be terminated. Clients must back up or transfer any relevant data before service termination.
4. Important Notes
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Transfer of Responsibility:
- Upon successful transfer of all assets, Nuvella IT Consulting will not hold any responsibility for the management, support, or training of the services or assets.
- Clients who opt out must understand that any ongoing issues, updates, or training will be their sole responsibility.
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No Ongoing Support:
- After the termination process is completed, clients will not receive further assistance regarding previously managed services.
Frequently Asked Questions (FAQs)
1. To which email ID should I send the request for termination or transfer?
- Email ID: Please send your request for termination or transfer to se*************@nu*****.in.
2. How many days will it take to complete the termination or transfer process?
- Completion Time: The termination or transfer process may take 2 to 15 working days, depending on the number and types of services being terminated or transferred. Clients will be informed of the estimated timeline upon initiation of the request.
3. What happens to my data after termination or transfer?
- Data Responsibility: After termination, all data, including emails, files, and records, will no longer be accessible through Nuvella IT Consulting. It is the client’s responsibility to back up and secure all relevant data.
4. Can I retrieve my data after the termination or transfer process is complete?
- Data Retrieval: Once the termination or transfer process is finalized, retrieving any data stored on Nuvella IT Consulting’s systems will not be possible. Clients must ensure all necessary data is secured beforehand.
5. Will I receive confirmation of the termination or transfer?
- Confirmation: Clients will receive a confirmation email once the termination or transfer process has been completed, detailing the services that have been terminated or transferred.
Conclusion
Ending or transferring a business relationship with Nuvella IT Consulting requires careful planning to ensure all necessary assets and services are effectively transferred. By following the outlined steps, clients can secure their data and services while acknowledging that Nuvella IT Consulting will no longer be responsible for any related matters once the process is complete.
For any questions or clarifications during this process, please reach out to your designated Nuvella IT Consulting representative before initiating the termination or transfer.
